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LeadStudio by creativo™

Terms of Service

Effective Date: 1 July 2026   ·   Last Updated: 1 July 2026

LS Creativo Marketing (S) Pte Ltd  ·  UEN 200919207C

IMPORTANT — Please read these Terms of Service carefully before engaging LeadStudio by creativo™. By signing a proposal, making any payment, or receiving any deliverable, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

About LeadStudio by creativo™

LeadStudio by creativo™ is a done-for-you outbound lead generation and marketing service operated by LS Creativo Marketing (S) Pte Ltd, a company registered in Singapore (UEN 200919207C). We help Singapore SMEs build consistent outbound pipelines through targeted prospecting, outreach campaigns, social media content, and professionally built websites — all under one integrated service.

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These Terms of Service ("Terms") govern all engagements between LeadStudio by creativo™ ("we", "us", "LeadStudio") and any business or individual ("Client", "you") that engages our services. These Terms apply in addition to any Service Proposal or Agreement issued to you.

Acceptance of Terms

By proceeding with any of the following, you confirm full acceptance of these Terms:

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  • Signing or approving a Service Proposal or Agreement issued by LeadStudio by creativo™

  • Making any payment — including a setup fee or first retainer — to LeadStudio by creativo™

  • Receiving, accessing, or approving any deliverable from LeadStudio by creativo™

  • Participating in an onboarding session or providing brand or ICP materials

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If you do not agree to these Terms, you must not proceed with any engagement.

Services Provided

LeadStudio by creativo™ provides outbound lead generation and integrated marketing services exclusively through the following fixed packages. No services are provided outside of these packages unless agreed in writing by both parties.

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Spark — SGD $1,350/month

  • Professionally built corporate website or landing page (up to 5 pages) — $0 upfront

  • 2 personalised outbound email campaigns per month with prospect list built and verified

  • 2 produced social media videos per month (AI + Canva) published on 1 client-selected platform

  • Business enquiry channel setup and contact database

  • Monthly PDF performance report

  • 60-minute onboarding session

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Growth — SGD $1,890/month

  • Premium custom website with advanced integrations — $0 upfront

  • 3 outbound email campaigns + 1 LinkedIn outreach campaign per month

  • 4 produced social media videos published across all 4 platforms (TikTok, Reels, Shorts, LinkedIn)

  • Monthly content calendar, AI chat qualification, full pipeline CRM

  • Live client dashboard (24/7 access), bi-weekly strategy calls, monthly performance optimisation

  • Monthly PDF report with operator commentary

  • On 4th Month By Invitation Only

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Expansion — SGD $16,800/year  ·  Annual Commitment

  • Enterprise digital hub with CRM and analytics integration — $0 upfront · Setup fee waived

  • 4 email campaigns + 2 LinkedIn campaigns + 1 broadcast campaign per month

  • 6 produced social media videos per month including 1 raw footage edit

  • Full pipeline CRM, AI chat, live dashboard, quarterly strategy sessions and branded strategy deck

  • Priority 24-hour response SLA guaranteed throughout the annual term

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All deliverables and scope are defined by the applicable package. LeadStudio by creativo™ does not provide inbound marketing, SEO, SEM, paid advertising, sales consulting, or standalone project-based services unless explicitly agreed in a separate written addendum.

Protection Clause: LeadStudio by creativo™ provides services on a best-efforts basis. We do not guarantee specific lead volumes, meeting numbers, conversion rates, revenue outcomes, or business results. Results depend on market conditions, the Client's sales process, offer quality, and factors outside LeadStudio by creativo™'s reasonable control.

Client Obligations

To enable effective delivery of services, the Client agrees to:

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  • Provide accurate, complete, and up-to-date information about their business, target audience, and campaign requirements at onboarding and throughout the engagement

  • Respond to requests for approvals, feedback, or materials within 3 business days. Delays beyond this period may affect delivery timelines without entitling the Client to refunds or credits

  • Sign off on the Ideal Client Profile (ICP), messaging, and platform selections at onboarding. Subsequent disputes about targeting or messaging that contradict the signed ICP will not be accepted as grounds for service failure

  • Comply with all applicable Singapore laws when using leads, data, and outreach materials provided — including the Personal Data Protection Act 2012 (PDPA) and the Spam Control Act

  • Ensure all brand materials, assets, and data provided to LeadStudio by creativo™ are lawfully owned and do not infringe any third-party rights

  • Not use LeadStudio by creativo™'s services or deliverables for any unlawful, deceptive, or misleading purpose

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LeadStudio by creativo™ shall not be held responsible for service delays, underperformance, or missed deliverables caused by the Client's failure to fulfil these obligations.

Fees, Payment & Pricing Models

Package Fees:

  • Spark: SGD $1,350/month + SGD $600 one-time setup fee

  • Growth: SGD $1,890/month + SGD $900 one-time setup fee (invitation only)

  • Expansion: SGD $16,800/year — billed annually (SGD $16,800) or quarterly (4 × SGD $4,200). Setup fee waived.

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Minimum Commitment:

Spark and Growth packages carry a minimum commitment of three (3) consecutive months from the onboarding date. The Client is liable for all fees due within the minimum commitment period regardless of whether they elect to discontinue services before the period concludes. Termination notices served during the minimum period do not release the Client from outstanding fees for that period.

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Setup Fees:

Setup fees are invoiced at signing and are due before onboarding commences. Setup fees are non-refundable. Where LeadStudio by creativo™ elects to waive or discount a setup fee as a commercial gesture, this does not constitute a precedent or entitlement for the Client to request further discounts.

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Payment Terms:

All invoices are due within 14 days of the invoice date. Payment must be made by bank transfer only. PayNow and other payment methods are not accepted unless explicitly confirmed in writing by LeadStudio by creativo™.

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Late Payments:

Invoices overdue by more than 14 days may attract a late fee of 1.5% per month on the outstanding balance. LeadStudio by creativo™ reserves the right to suspend all services — including pausing active campaigns and withholding deliverables — until outstanding amounts are settled in full. Suspension of services due to late payment does not entitle the Client to a refund or extension of their commitment period.

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No Refund Policy:

All fees paid are non-refundable unless otherwise required by Singapore law. Dissatisfaction with campaign results, lead quality, or conversion outcomes — where services have been delivered in accordance with the agreed package scope — does not constitute grounds for a refund.

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Taxes:

All fees are exclusive of applicable taxes. Clients are responsible for any GST or taxes arising in their jurisdiction.

Intellectual Property

LeadStudio by creativo™ IP:

All methodologies, outreach frameworks, campaign systems, templates, processes, and proprietary tools developed or used by LeadStudio by creativo™ remain the exclusive intellectual property of LS Creativo Marketing (S) Pte Ltd, regardless of whether they are used in the delivery of Client services.

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Client IP:

All brand assets, materials, and data provided by the Client remain the Client's property. The Client grants LeadStudio by creativo™ a limited, non-exclusive licence to use these materials solely for service delivery.

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Client Ownership of Deliverables:

Upon full settlement of all outstanding fees, the Client owns all agreed final deliverables produced for their engagement — including their website, campaign copy, video content, prospect lists, and reports. All assets are owned by the Client from day one of delivery. Underlying LeadStudio by creativo™ frameworks, templates, and systems remain the property of LeadStudio by creativo™.

Asset Ownership Confirmation: The Client's website, content, and campaign materials are owned by the Client from day one — not held by LeadStudio by creativo™. This applies regardless of whether the engagement continues or terminates.

Portfolio Rights:

LeadStudio by creativo™ reserves the right to reference completed engagements — including results achieved — in anonymised case studies and marketing materials, unless the Client has explicitly requested otherwise in writing.

Confidentiality

Both parties agree to treat as strictly confidential all non-public information disclosed during the engagement, including business strategies, pricing, client data, ICP details, campaign performance, and proprietary processes.

Confidential information may only be shared with employees or contractors directly involved in delivering the services. It must not be disclosed to any third party without prior written consent from the disclosing party.

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This obligation survives termination of the engagement for two (2) years.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) is independently developed without reference to confidential information; or (c) is required to be disclosed by Singapore law or regulatory authority.

Service Delivery & Performance

LeadStudio by creativo™ applies quality control processes to all lead data delivered, including verification and validation against agreed criteria. However, we make no guarantee that every lead will convert or result in a sale, as conversion outcomes depend on factors outside our control including your sales process, offer, and market conditions.

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Lead Qualification Criteria: Qualified lead definitions will be agreed in writing before campaign commencement. Leads that meet the agreed criteria are considered delivered and billable.

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Disputes: If you believe leads do not meet the agreed qualification criteria, you must raise a written dispute within 5 business days of delivery. We will review and, where valid, replace non-qualifying leads or provide a credit at our discretion.

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Data Compliance: All prospect data provided by LeadStudio by creativo™ is sourced from publicly available or legitimately acquired sources. Clients are solely responsible for how they use, store, and process this data in accordance with applicable laws, including the Singapore Personal Data Protection Act 2012 (PDPA).

Best-Efforts Basis: LeadStudio by creativo™ delivers all services on a best-efforts basis. We do not guarantee specific numbers of leads, booked meetings, conversions, sales, or revenue. Performance depends on market conditions, ICP accuracy, Client responsiveness, offer quality, and factors outside LeadStudio by creativo™'s control.

What We Commit To:

  • Delivering the package deliverables as defined in Section 3 and the signed Service Proposal

  • Building and targeting outreach based on the ICP signed off by the Client at onboarding

  • Issuing a monthly performance report by the last business day of each calendar month

  • Responding to Client communications within 1 business day (Expansion: within 24 hours guaranteed)

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What We Do Not Commit To:

  • A guaranteed number of leads, replies, or meetings booked per month

  • Specific conversion rates or revenue outcomes

  • Results within a timeframe shorter than the minimum 3-month commitment period

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Performance Disputes:

If the Client believes deliverables have not been completed as agreed, a written dispute must be raised within 14 days of the relevant monthly report being issued. Disputes raised after this window will not be accepted. LeadStudio by creativo™ will review valid disputes and, where a genuine shortfall in agreed deliverables is identified, will remedy this through additional delivery — not refunds.

Data, Outreach & PDPA Compliance

All prospect data sourced and used by LeadStudio by creativo™ is obtained from publicly available or legitimately acquired sources. LeadStudio by creativo™ applies verification and qualification processes to all lists built for Client campaigns.

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The Client is solely responsible for how they use, store, process, and respond to prospect data and leads provided — including full compliance with the Singapore Personal Data Protection Act 2012 (PDPA) and the Spam Control Act. LeadStudio by creativo™ accepts no liability for the Client's downstream handling of data.

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LeadStudio by creativo™ conducts outreach on behalf of the Client using the Client's approved messaging and ICP. The Client warrants that all outreach messaging approved by them complies with applicable law.

Limitation of Liability

To the maximum extent permitted by Singapore law, LeadStudio by creativo™'s total liability to the Client for any claim arising from or related to these Terms or the services shall not exceed the total retainer fees paid by the Client in the three (3) months immediately preceding the event giving rise to the claim.

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LeadStudio by creativo™ shall not be liable for:

  • Loss of revenue, profit, business opportunity, or anticipated savings

  • Loss or corruption of data

  • Business interruption of any kind

  • Campaign outcomes, conversion rates, lead quality beyond agreed qualification criteria, or sales results

  • Indirect, incidental, special, punitive, or consequential damages of any nature

  • Any loss arising from the Client's failure to fulfil their obligations under Section 4

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These limitations apply even if LeadStudio by creativo™ has been advised of the possibility of such damages and regardless of the form of action — whether in contract, tort, or otherwise.

Indemnification

The Client agrees to indemnify, defend, and hold harmless LeadStudio by creativo™ and its directors, employees, designers, and contractors from any claims, damages, losses, penalties, or expenses (including reasonable legal fees) arising from:

  • The Client's breach of any term of this Agreement

  • The Client's misuse of leads, data, or outreach materials provided by LeadStudio by creativo™

  • The Client's violation of any applicable law or third-party right

  • False, inaccurate, or misleading information provided by the Client to LeadStudio by creativo™

  • Any claim by a third party arising from the Client's use of LeadStudio by creativo™'s deliverables

Term and Termination

Minimum Commitment Period:

Spark and Growth Clients are bound to a minimum 3-month commitment from the onboarding date. All fees due within the minimum period remain payable in full regardless of early termination request.

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Termination After Minimum Period:

After the minimum commitment period is completed, either party may terminate the engagement by giving 30 days' written notice to [email protected]. All fees for work completed or in progress up to the termination date remain payable.

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Immediate Termination by LeadStudio by creativo™:

LeadStudio by creativo™ reserves the right to terminate the engagement immediately and without refund if the Client:

  • Fails to make any payment within 14 days of the due date

  • Breaches any material term of these Terms and fails to remedy it within 7 days of written notice

  • Engages in conduct that is unlawful, unethical, or reputationally damaging to LeadStudio by creativo™

  • Provides false or materially misleading information at onboarding or during the engagement

  • Becomes insolvent, enters administration, or is wound up

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Effect of Termination:

Upon termination, all outstanding fees become immediately due and payable. Sections covering IP ownership, confidentiality, limitation of liability, indemnification, and governing law survive termination indefinitely.

Dispute Resolution

In the event of any dispute arising from or in connection with these Terms or any service engagement, the parties agree to first attempt resolution through good-faith negotiation within 14 days of written notice of the dispute sent to [email protected].

If the dispute is not resolved within 14 days of written notice, the parties agree to refer the matter to mediation administered by the Singapore Mediation Centre (SMC) before commencing any legal proceedings.

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Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from the courts of Singapore where circumstances require.

Note: These Terms govern business-to-business (B2B) service engagements between LeadStudio by creativo™ and Singapore-registered businesses or business owners. Consumer protection legislation applicable to individual consumers (B2C) does not apply to these engagements.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes not resolved through good-faith negotiation or mediation shall be subject to the exclusive jurisdiction of the courts of Singapore.

Amendments

LeadStudio by creativo™ reserves the right to update these Terms of Service at any time. Existing Clients will be notified of material changes via email at least 14 days before changes take effect. Continued engagement after the effective date of any updated Terms constitutes acceptance of those changes.

Contact

Note: These Terms govern business-to-business (B2B) service engagements between LeadStudio by creativo™ and Singapore-registered businesses or business owners. Consumer protection legislation applicable to individual consumers (B2C) does not apply to these engagements.

For any questions regarding these Terms of Service, or to serve written notices, please contact:

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  • Business Name: LeadStudio by creativo™

  • Operated by: LS Creativo Marketing (S) Pte Ltd

  • UEN: 200919207C

  • Email: [email protected]

  • Director: Leonard

  • Country: Singapore

Client Acknowledgement

By signing below, the Client confirms they have read, understood, and agreed to these Terms of Service in their entirety, and that they have the authority to bind their organisation to this Agreement.”

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This is the legal declaration. Before signing, the client is confirming three things:

    •    They read the full ToS
    •    They understood it
    •    They have the authority to commit their company — not just an employee who can’t legally bind the business

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